How can we help?
Answers to the questions players ask most. If yours isn’t here, write to us — a person on the team reads every message.
Playing
How do I play?
Drag anywhere on the screen to aim — a dotted arc and a ring show where you will land — then let go. Land in the middle of a pad for a PERFECT, and keep moving: wait too long on one pad and something comes up for you.
You can watch the tutorial again at any time from Settings → Help → Show tutorial again.
Is Frog Mrog free?
Yes. Frog Mrog is free to download and play on iPhone, iPad and Android. Optional purchases such as Remove Ads and coin packs are there if you want them, and every world opens with distance and coins — you never have to pay to progress.
Do I need an internet connection?
No. Frog Mrog plays fully offline. A connection is only used for extras such as purchases, ads and online achievements.
Which devices can run it?
iPhone and iPad with iOS 15 or later (A12 chip or newer), and 64-bit Android phones and tablets with Android 10 or later.
Which languages does it speak?
Eleven: English, Turkish, German, Spanish, French, Portuguese, Russian, Slovenian, Japanese, Korean and Chinese. The game follows your device’s language, and you can change it under Settings → Language.
Purchases and ads
How do I remove ads?
Buy Remove Ads in the game. It removes the banner and the full-screen ads between runs for good. Prize videos stay — you choose when to watch one.
I changed phones. How do I get my purchases back?
Install Frog Mrog on the new device with the same Apple ID or Google account, then open Settings → Help → Restore purchases. Remove Ads and other permanent purchases come back; coins that were already spent cannot be restored.
A purchase didn’t arrive.
Check that you are signed in to the same store account, then tap Restore purchases in Settings. If it still hasn’t arrived, email support@quapars.com with the order number from the store’s receipt — we never need your payment details.
How do I get a refund?
Apple and Google handle all payments, so refunds are requested from them: for the App Store at reportaproblem.apple.com, for Google Play from your order history.
Progress and achievements
Will I lose my progress if I change phones?
Your progress is saved on your device and included in your phone’s own backup — iCloud on iPhone and iPad, Google backup on Android. Set up the new phone from that backup and your progress comes along. There is no Quapars account to sign in to.
Can I see my achievements in Game Center or Google Play Games?
Yes. Sign in to Game Center on iPhone and iPad, or Google Play Games on Android, and your achievements and best distances appear on your profile and its leaderboards. Signing in is optional — the game keeps everything on your device either way.
Privacy and data
How do I switch off usage statistics?
Open Settings → Help and switch off Usage statistics. Crash reports stop too.
How do I change my ad consent?
In the European Economic Area and the UK, open Settings → Help → Privacy options to change your choice at any time. On iPhone and iPad you can also allow or deny tracking in iOS Settings → Privacy & Security → Tracking.
How do I delete my data?
Uninstalling Frog Mrog deletes everything it saved on your device. The statistics and advertising data Google holds are not linked to your name, and you can reset your advertising ID in your phone’s settings. For anything else, write to privacy@quapars.com.